From 1 to 4 July 2026, 31 Chinese and international volunteers joined the service operation for the 2026 Global Digital Economy Conference Industry Expo in Beijing, bringing multilingual communication and cross-cultural support into a major international event.
Four service groups responding to real needs
Roles were matched to venue operations, visitor flows and international communication needs. Volunteers handled visitor guidance, exhibition information and participant enquiries while also supporting international guests and multilingual communication in English, French and other languages.
Shift coordination, role coverage, venue order and rapid response.
Directions, participant enquiries, information clarification and multilingual support.
Entrance flow, exhibitor enquiries, visitor routing and exhibition guidance.
Guest accompaniment, needs recording, cross-cultural communication and enquiries.
From orientation to documented service
Before taking up their roles, volunteers prepared around service responsibilities, etiquette, safety, discipline, cross-cultural communication and escalation procedures. During the expo, team leaders coordinated shifts and mobile support. Afterwards, role cards, evaluations, videos, certificates and appreciation letters were archived in each volunteer's growth record.
Service outcomes preserved as verifiable records
- Individual growth profiles for 31 volunteers, recording roles, skills, levels and evidence.
- Eight representative role videos and a 59-video archive across all four service groups.
- Role record cards, training and service hours, and international volunteer certificates.
- Formal appreciation recognizing coordination, service discipline and teamwork.
The project connected training, service delivery, evaluation, recognition and future development. It made each volunteer's contribution visible while building reusable experience for international volunteer support at major events.
Explore the complete record
Editorial note
This article is based on team activity records, volunteer evaluations, role cards, on-site photographs, role-based videos, certificates and appreciation letters. The service and training hours follow the current compiled records.